NexLande

1. Introduction

NexLande ("we", "our", "us") operates the NexLande platform, which connects travelers with available luggage space to individuals who need to send parcels internationally. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and mobile application.

2. Information We Collect

Account Information: Name, email address, profile photo, phone number, WhatsApp number, and language preferences when you create an account.

Identity Verification: Government-issued ID documents and selfie photos submitted for verification purposes. These are stored securely and used only for identity verification.

Trip and Request Data: Travel routes, dates, available capacity, parcel descriptions, and related information you post on the platform.

Payment Information: We use Stripe to process payments. We do not store full card numbers or CVV codes. We store Stripe customer IDs and payment intent references only.

Usage Data: Log data, device information, IP address, browser type, pages visited, and actions taken on the platform.

Communications: Messages exchanged between users through the platform's messaging system.

3. How We Use Your Information

To provide, operate, and improve the NexLande platform
To verify your identity and build trust between users
To process payments and prevent fraud
To connect travelers and parcel senders
To send service-related notifications and updates
To respond to support requests and resolve disputes
To comply with legal obligations

4. Information Sharing

We do not sell your personal information to third parties.

With other users: Your public profile (name, photo, rating, verification status) is visible to other users. Contact details (phone, WhatsApp) are only shared after a paid connection is established.

Service providers: We share data with Stripe (payments), AWS S3 (file storage), and Manus (authentication and hosting), all under strict data processing agreements.

Legal requirements: We may disclose information when required by law, court order, or to protect the rights and safety of our users.

5. Data Retention

We retain your account data for as long as your account is active. Identity verification documents are retained for up to 2 years after account deletion to comply with anti-fraud regulations. You may request deletion of your account and associated data at any time through the app settings.

6. Your Rights (GDPR / CCPA)

Access: Request a copy of your personal data
Rectification: Correct inaccurate data in your profile
Erasure: Delete your account and personal data
Portability: Export your data in a machine-readable format
Objection: Object to processing for marketing purposes

To exercise these rights, contact us at [email protected]

7. Security

We implement industry-standard security measures including HTTPS encryption, secure JWT sessions, and encrypted storage for sensitive documents. However, no system is 100% secure, and we encourage you to use a strong password and report any suspicious activity.

8. Children's Privacy

NexLande is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the app. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests, contact us at:
Email: [email protected]
Website: nexlande.com/privacy